Store policy

Turn around time
All orders that are made with JO'LI Elei are custom printed and custom made. It takes 2-3 weeks for production excluding postage time. Do not place your order if it is needed within the production window as it will not arrive in time unless notified otherwise.
Postage, shipping and handling
We are not responsible for any issues with postage/shipping, any matters are dealt with directly with shipping company. 
Refund policy
We do not do refunds as each garment are made to order, customised to the customer's requests.
We only offer refunds on the fault of JO'LI Elei. If accepting a return and refund, we do not process the refund unless item is thoroughly checked for any damage and if all is clear, we then process the refund. 
If you are to send back your order we are not responsible for the postage costs. 
Fitting and measurements
Customer's are responsible to send their measurements for their clothing to ensure fitting. We also provide standard Australian sizing with our clothing that you also have the option of choosing on our website